Help Desk Operations Manual Template
You wrote the manual after all. The pack includes a 21 page ms word template and 8 excel spreadsheets.
16 acronyms and abbreviations.
Help desk operations manual template. Professional manual use this template to create a users manual or employee handbook. This template contains a title page copyright page table of contents chapter pages and an index. This it operations manual template along with our tips and examples can help get you on your way to crafting an outstanding om.
It provides tables charts and matrices for server monitoring backups scheduling tasks monitoring systems managing inventory and performing follow up reports on outstanding issues. 15 organization of the manual. Help desk sop template.
Provide help desk information including responsible personnel phone numbers for emergency assistance. City state and zip. Help desk standard operating procedure.
The template will help you. Identify service desk roles and responsibilities. Since youre reading this article chances are you already know why you need an operations manual.
Not only that but having documented processes in the first place will mean that your operation runs with less wasted time and money making it able to rapidly expand. To make sure that doesnt happen your employees can look back at the operations manual to double check processes emergency procedures etc. Provide a list of the major sections of the operations manual 10 20 30 etc and a brief description of what is contained in each section.
If you need to onboard a new employee then you can provide the new recruit with copies of the manual. The manual helps your stand ins do what needs to be done and it also brings you peace of mind because youll know your work is covered and also covered correctly. Creating your own it operations manual can seem like a daunting task but heres some simple tips ideas and templates to help get you started.
By having an operations manual to store your sops and important internal data you can easily onboard new employees and identify the factors limiting your ability to scale. Why would you need an operations manual. Help desk provide details of who runs the help desk technical support and different levels of support if applicable.
Hours of operations identify when the application is supported eg 9 5 and when it is scheduled for maintenance eg every quarter. Service desk standard operating procedure this template is designed to help service managers kick start the standardization of service desk processes. The operations guide template will help you run your it environment more efficiently.